Shipping policy
Processing Time
- Orders are processed within 3 business days (Monday-Friday, excluding holidays)
- You'll receive a confirmation email with tracking information once your order ships
Shipping Methods & Rates
- Standard Shipping (5-7 business days): $6.95
- Express Shipping (2-3 business days): $12.95
- Free Standard Shipping on orders over $75
Shipping Zones
- United States: All 50 states
- Canada: Standard rates apply plus applicable duties/taxes
- International: Contact us for rates and delivery times
Order Tracking
- Tracking numbers are provided via email once your order ships
- Track your package using the carrier's website or tracking portal
Delivery Information
- Signature may be required for high-value orders
- We're not responsible for packages marked as delivered by the carrier
- Please ensure someone is available to receive your package
Shipping Restrictions
- We do not ship to P.O. boxes
- Some products may have shipping restrictions to certain locations
- Hazardous materials cannot be shipped via express services
International Orders
- Customers are responsible for all customs duties, taxes, and fees
- Delivery times may vary due to customs processing
- We're not responsible for packages held by customs
Damaged or Lost Packages
- Report damaged packages within 24 hours of delivery
- We'll work with carriers to resolve lost package claims
- Replacement or refund will be provided for verified claims